We have the right to cancel any orders that we cannot accept or fulfil.
If we have oversold an item or have sold an item that does not meet the requirements, or if we have sold an item that does not match the description (for example a photo not matching an item description) we will refund the cost of your item.
All items are one of a kind and individual.
All items are handmade, and there may be imperfections, each item is a piece of art and cannot be replaced with a duplicate one. We think it’s cute.
Upcycled items are unique as you have the only piece in the world and cannot be returned as we can not tell the wear of them.
Made to order items cannot be cancelled once they have been put into production.
We ship worldwide.
Shipping to Estonia is free of charge always.
All our international shipments are fully insured, sent with a tracking number,
and will be shipped 3-4 days after payment.
It takes around 1-3 weeks getting to the US and Europe.
Deliveries overseas may be charged in coasts of costumes (import tax) or Vat (value added tax) according to the states specific law. These charges are hard to predict and are out of our control. Any charge of this kind will be paid by the purchaser.
We will not be held responsible for delays or lost items due to customs or postal services, moreover if needed, you are responsible for picking up your item at your nearest post office.
Exchange or return may be made 14 days from the day of receiving the item, along with the tax invoice receipt.
Address of shipping for exchange/return: to be sent to you through the email.
Wherever possible we will endeavour to replace items that have been received with factory faults, we will not be able to replace any items that have not been cared for properly by following the care instructions or faults caused by wearing the item or treating the item badly. You must notify us of any factory faults within 14 days of receiving the item
For any other question please contact us at – hei@vani.ee
